Ensure to take original bill or challan copy after due delivery of articles to be processed.

Original bill or challan copy needs to be presented at the time of delivery of processed articles.

If original bill or challan is lost or could not be produced at the time of delivery, the delivery of processed article shall be made to the owner only after verifying his/her credential.

Express/Urgent delivery of articles would be charged 50% extra over the regular tariff.

Customers are requested to examine the articles at the time of delivery; we would not be held responsible for any damages that are found after delivery of processed articles

If not satisfied with the quality of any service offered, customers should get in touch with the store or the company within 24 hours for resolution

We are not responsible for fastness, color bleed, color running, shrinkage, damages to embellishments or embroidery work on the articles during processing

At Laundry, we would be putting in our best efforts to remove any stains or unwanted marks on the clothes; however we cannot guarantee 100% removal of stains or marks. Customers will have no claim whatsoever or no rights to ask for deduction in processing charges on account of this.

We follow a “No Claim” policy. All articles are accepted at customers’ risk. We shall not be held responsible for damage to articles that cannot withstand the normal cleaning or dry-cleaning process. We shall not be held responsible for articles that are damaged due to the ageing process of inferior quality of clothes.

Prices displayed for shoe cleaning services are indicative and may vary based on the brand, originality (genuine or replica), type of material (e.g., leather, suede, synthetic), and the extent of cleaning or restoration required. Final pricing will be confirmed after a physical inspection by our team. Customers will be informed of the revised pricing before service commencement.

We shall not be held responsible for any ornaments or jewelry fittings on your clothes getting damaged during the processing.

We shall not be held responsible for shrinkage, damage, cuts, holes, scratches, stains etc. becoming apparent during the wash process due to defective manufacturing, adulteration, deterioration, wear & tear, and exposure to environment.

We put in our best efforts to ensure timely pick-up and delivery; however, there might be incidents beyond our control or incidences of Force Majeure where we are unable to stick to the timelines. In such cases, customer cannot claim any compensation, refunds or any reduction in charges.

We would not take any responsibility for the clothes of the customer beyond 4 (four)weeks of the scheduled delivery date. Garments unclaimed within 30 days of the scheduled delivery date may be donated to charity or disposed of at our discretion

We accept no liability for any loss or damage to clothes arising due to fire, burglary etc. which are beyond our control or similar incidences.

We would not take any responsibility for valuables/article/cash, etc. inadvertently kept in the articles which is mutilated or unrecoverable after processing.

Tariff for designer wear, high-end fabric-based clothes or complex article pieces would be decided on a case-to-case basis. This pricing would be communicated to the customer directly at the store once the article has been examined by the experts present at the stores.

In case any piece of article or linen gets damaged during the processing for any reasons other than the ones outlined above, the compensation for the customer would be limited to 10 times the value of the charges specified to the customer for the processing or INR 3000, whichever is lower. Compensation, if applicable, will be provided in the form of service credits only, not cash refunds.

All disputes arising out of or in connection with the services provided shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.

Dhulai reserves the right to cancel/modify/change the terms and conditions at any point in time without any prior intimation or notice.

Only orders booked through our official WhatsApp, website, or app are considered valid. Dhulai is not responsible for garments handed over without a digital confirmation.

We reserve the right to refuse service for garments that are heavily soiled, infested, or deemed unsuitable for cleaning.

Customer might get regular updates (Calls / SMS / RCS / Email / App Notification / WhatsApp) from Company of transactional and marketing in nature, if customer wants to stop it then Customer has to register a request with Customer Care Department of Company.

User can cancel at any time before actual pick-up. No cancellation charges will be levied.

Once order is punched and processed, order can't be cancelled.

Minimum order shall be 300rs only.